Refund policy

Return & Refund Policy

Last updated: September 2026

At FOLLIORE, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or has missing items, please contact us and we will work with you to resolve the issue.

1. Damaged, Defective or Incorrect Products

If your order arrives:

  • Damaged
  • Defective
  • Different from the product you ordered
  • With missing items

please contact us within 48 hours of delivery.

For damaged, defective, incorrect, or missing-item claims, we may require an unboxing video recorded from the beginning of opening the package, along with clear photographs of the product, packaging and shipping label.

This evidence may be required for us to verify the issue with our fulfillment partner.

Claims submitted after 48 hours may not be eligible for a return or refund.

2. Eligibility for Return

To be eligible for an approved return:

  • The product must be unused and in its original condition.
  • The product should be returned with its original packaging and accessories, where applicable.
  • The product must correspond to the order placed with FOLLIORE.
  • The return must be approved by our support team before the product is sent back.

Certain products may be non-returnable where specified on the product page.

Do not send a product back without contacting us first. We will provide the appropriate return instructions if your request is approved.

3. Change-of-Mind Returns

Returns simply because you have changed your mind, ordered the wrong product, or no longer want the product may not be accepted.

If such a return is accepted at our discretion, applicable return shipping and other logistics charges may be deducted from the refundable amount.

4. Order Cancellation

You may request cancellation before your order has been dispatched.

Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.

If an order has already been dispatched and you no longer wish to receive it, please contact us immediately. Depending on the shipment status, you may be asked to refuse delivery or follow the return instructions provided by our support team.

5. Refunds

Once a return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be processed within 7 business days of approval.

For prepaid orders, approved refunds will generally be issued to the original payment method used for the purchase. The time taken for the amount to appear in your account may depend on your bank or payment provider.

For COD orders, we will contact you to obtain the necessary bank/payment details for an approved refund.

6. Return Shipping Charges

If the return is due to a damaged, defective, incorrect, or missing-item issue confirmed by FOLLIORE, we will provide instructions regarding the return and applicable shipping arrangements.

For other approved returns, the customer may be responsible for applicable return shipping and logistics charges.

7. Delivery Refusal / Failed Delivery

If an order is refused by the customer, or cannot be delivered because of an incorrect address, unavailable recipient, or repeated delivery failure, the shipment may be returned to the fulfillment partner.

Any applicable forward or return shipping charges may be deducted from the refundable amount where permitted.

8. Products Damaged During Delivery

If your product appears damaged when delivered, please take photographs of the package and product and contact us within 48 hours.

An unboxing video may be required to process the claim.

9. How to Request a Return or Refund

Please contact us:

Email: follioreofficial@gmail.com
WhatsApp: +91 99614 08063

Please include:

  • Order number
  • Name used for the order
  • Product name
  • Description of the issue
  • Clear photographs
  • Unboxing video, where applicable

Our support team will review your request and provide further instructions.

10. Contact

FOLLIORE
Email: follioreofficial@gmail.com
WhatsApp: +91 99614 08063

We aim to respond to customer support requests within 1 business day.